"With Artificial Intelligence (AI) for Facebook Messenger and Telegram"
Speaking to investors Facebook chief executive Mark Zuckerberg described bots as a way to increase the speed and efficacy of interactions between users and businesses on the Messenger platform. For instance, people already message businesses via their pages on Facebook, but need to wait for a reply — what Zuckerberg described as “latency.” With bots you get an immediate and intelligent interaction.
Artificial intelligence will play a central role in harvesting and mining the conversations between businesses and Messenger’s 900 million monthly active users. AI will help automate responses for users.
Messengers are already bigger than social networks (Business Insider*).
It is easier to get loyal users due to native interface and ease of use.
No need to download and update apps or collect emails.